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TERMS AND CONDITIONS

Shipping, Returns & Cancellation Policy

Once your order has been placed, we accept cancellation requests up until the point of shipping. Once a shipping label has been created, we are no longer able to offer a refund unless the contents of the box are damaged and/or missing.

Once your parcel has been shipped, you will receive an email that provides full tracking details. 

Damaged or Missing Items.

We promise to always package your book boxes with the highest quality protective wrapping and use extra strong boxes. For an extra layer of protection, boxes will also be placed inside a mailing bag as well. 

In the unfortunate event that your parcel reaches you in less than perfect condition, please email rmbbqueries@gmail.com  with some photographs of the damaged items.

We will replace any damaged and/or missing items and if a replacement isn't possible we will refund.

Privacy Policy

Thank you for being here with us at Romance Me Bookbox UK ("Company", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. 

We promise that we will only ever request the personal information that we require to fulfil your order with us. The information that we require is your name, address, email, telephone number and payment details. 

Any personal information that we hold is stored safely and encyrypted to ensure complete security.

If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at rmbbqueries@gmail.com 

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